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Announcement:


Our applications to merge with Cheltenham Road Surgery in April 2018 and to stop offering services from College Yard by April 2019 have been approved. Please see our latest newsletter for more information.

Appointments

There are many problems which do not necessarily need to be dealt with by a doctor.

Try using www.asapglos.nhs.uk for advice and guidance if you are not sure about health related matters.

Please advise reception of your query and they will direct you to the right member of the practice team.

Doctor (GP) Routine Appointments

For illnesses that are not life threatening you should arrange a routine appointment. These appointments with the GP are booked in advance.

These are the preferred way of getting to see a doctor, as they are able to spend time with you and plan your care or treatment rather than just a quick assessment of an urgent problem.  If you find you no longer need your appointment, please remember to telephone the surgery to cancel so that someone else can be booked in. 

We try to make our appointments available at least 4 weeks in advance, but sometimes are not able to do this if we are not certain who will be available. Appointments are usually added to our system each week, one week at a time.

Doctor (GP) Urgent Appointments

If you have an urgent problem such as chest pain, breathing difficulties, eye problems or a baby you are worried about please ring the surgery and the receptionist will take details. You may be offered an urgent appointment which is usually held after the morning or afternoon clinics.

Please be aware that the doctor can only deal with one urgent problem in this appointment.

Also if your problem is urgent we would ask that you prioritise your health over your other commitments such as being at work or school.

We respectfully ask that you consider carefully whether your problem is medically urgent.

The demand for our urgent appointments is well in excess of what we can safely offer given our current NHS budget and room space available, so we need to manage this based on the clinical need for an urgent appointment, rather than for those patients who do not want to wait for a routine appointment in a couple of days time.

To use an analogy you would not expect to be packed into an aeroplane sitting on the wings to take off when all the seats have been booked and are taken with passengers. You would expect that the pilot had organised it so that only the passengers who needed to make that flight were in the seats, and others either waited or were put on another aeroplane.

CHOICE + Appointments

We are fortunate to be able to offer appointments as part of an exciting new service known as Choice+. These appointments are for patients who need to see any doctor for an urgent problem either that day, or at a weekend. Choice+ appointments can be booked by our receptionists and are held at Gloucester Health Access Centre either at their Eastgate Street Surgery, or at the other site Matson Lane Surgery.

These appointments are for 10 minutes with a GP, but please bear in mind they will only have access (with your consent) to your NHS summary care medical record.  This is why we recommend that these appointments are perfect for normally well adults and children who have developed an urgent problem that needs assessment by a doctor.

Chaperone

The College Yard & Highnam Surgeries is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.

 Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.

The Gloucester Health Access Centre (GHAC)

This is a health centre set up by a group of clinicians from local surgeries who are committed to improving access and increasing the range of health promotion and medical services in the area.  You do not need to be registered as  a patient to use this service.  They offer advice, assessment and treatment for minor ailments and injuries such as cuts, bruises, minor infections, strains and skin complaints.  They are open every day of the year, including Sundays and Bank Holidays, from 08:00 – 20:00.  The centres are located in Eastgate House, Eastgate Street, Gloucester & at Matson Lane Surgery, Gloucester.  You are able to pre-book an appointment to see a doctor or nurse by telephoning 01452 336290.

Missed Appointments

Dissappointingly, there are too many appointments missed every month, which represent missed opportunities to get patients started on treatment earlier and longer waiting times for all other patients.

On average we experience 100 missed appointments with doctors and nurses every month which is more than 16 and a half hours of clinicians' time. The practice is now managing patients who consistently miss appointments and any patient who misses 3 appointments without cancelling their appointment in good time or with good cause will be removed from the list and will need to register with another surgery. Many practices are operating this system.

If you are unable to keep your appointment please call or to cancel your appointment.

DON'T FORGET - you can book/cancel and change appointments using our online services by clicking the link at the top of this page. Register for these by speaking to a member of our reception team or visit www.patient.co.uk/access

 
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